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Flat Roof (felt) Leaking Since The Snow?

my roof has started leaking but only since the heavy snowfall we had the week or so.have had the insurance ppol out who sent a assesor out to inspect damage but get funny feeling they might be trying to get out of replacing the roof.would it be worth getting a roofer up for a second opinion.why do we pay all this money for insurance cover only to be ripped off.they also told we should inspect the roof regularly.ok but what if you are a oap? any advice/tips thanks